The purpose of this policy is to inform you about how we handle your personal data when you use our website. Only use our service if you fully agree with all of these terms.

For any questions related to our privacy policy, please contact us at the following email address: contact@goldenticket-watch.com. Additional means of contacting us can be found on our website.

This policy is subject to change; we reserve the right to modify it at any time without limitation. We strongly recommend consulting it upon each new visit to our website. If you continue to use our service after a policy change, we will consider that you fully accept the new version.

We need to collect this data to enter into a contract with you and/or to fulfill such a contract. For example, this includes sending service messages, processing payments, and executing orders. This applies to initial inquiries as well as transaction details and contacts at all stages of execution.

It is important for us to collect this data to improve the usage and functionalities of our website. For example, this data helps us manage and enhance our service, including tracking usage habits and preventing or detecting fraud or abuse under the account of our "legitimate interest."

If you provide someone else's email address for a referral offer or similar, we will delete this information within six (6) months.

We also collect data that you willingly share or authorize us to use for email campaigns, newsletters, or other marketing channels. You can withdraw your consent at any time by emailing us at the address above or by clicking the “unsubscribe” link at the bottom of our marketing emails.

This policy only applies to the data that you directly provide to us. If you submit information to other entities or partners, such as payment services, please refer to their respective privacy policies.

We may collect the following types of information from you when you use our website in a traditional manner or through cookies or other tracking technologies:

Identity: First name, last name, login information (password), country of residence, personal address. 

Social: If you open a Golden Ticket (XTL) account using one of your social media accounts such as your Facebook, Twitter, or Google account, we will use the contact information associated with the relevant account to assist in completing your XTL registration page

Financial: Payment card details, billing address, purchase information, payment history

Contact: Email address, phone numbers, and address

Profile: Your preferences for marketing, other site preferences, and feedback on your customer experiences through reviews and surveys

We may collect the following types of information from you when you use our website in a traditional manner or (by using cookies or other tracking technologies):

Usage: Information on how you use our website, including time spent on pages, clicks, download errors, and other potential actions

Technical: IP address, browser type, hardware type, network and software identifiers, device information, operating system, and system  configuration

It is also possible for us to receive limited billing information from our payment provider for verification purposes, such as your name, email address, and billing address. Information about you may also be provided to us by third parties.

Your information may be shared with third parties who provide us with services, such as payment providers, website hosting services, delivery companies, and various types of businesses that assist us in sending communications or monitoring our website, as well as providing us with e-commerce, data analytics, and other information technology services.

We may also share your information with insurers and professional advisors as part of our insurance coverage or for handling potential legal claims.

Your data may also be disclosed to law enforcement agencies to assist in combating fraud or any form of abuse, and/or to comply with legal requirements.

We also reserve the right to disclose your personal data to potential buyers to the extent that it is reasonably necessary in the event of an actual or proposed sale (including negotiations for a sale) or merger or business combination concerning all or part of our relevant business.

Generally, your data is retained for 12 months. If your account is closed before that time, your data will be deleted. You can close your account by sending us an email at the following address: contact@goldenticket-watch.com.

Information related to newsletters or communication campaigns is retained until you choose to unsubscribe.

Some of your data may be retained for longer periods (generally up to six (6) years) if reasonably necessary for legal, regulatory, or tax reasons, to handle disputes, prevent fraud or abuse, and/or enforce current laws or our terms and conditions.

The personal information that we collect is stored within the EU (EEA zone) and is not transferred to third countries, except in certain cases (see below).

This information may be transferred to the United States by the following third-party companies, certified under the EU-U.S. Privacy Shield, which offer certain safeguards for your personal data: Google (analytics & advertising), Meta (advertising), Klaviyo (mailing).

Like many other businesses, we employ cookies and other tracking technologies on our website. Cookies are widely used to make websites function, or function more efficiently, as well as to provide information to the site owner or others.

Some cookies are temporary "session" cookies that remain in your browser's cookie file only until your browser is closed. On the other hand, persistent cookies stay longer based on the lifespan of the specific cookie.

Pixxles, our payment provider, may also places cookies if you use their system on our website. For more information on cookies, including how to use your browser to block them and how to delete existing cookies, click here. https://allaboutcookies.org/

The functionality of our website will be limited if you configure your browser to reject cookies. There are different types of cookies, such as Analytical cookies. Each type has its own features and configurations, for example:

In certain situations, if legal conditions are met, you have the right to:

A/ Access a copy of your personal data that you have provided us;

B/ Correct and/or update your personal data, which you can do yourself by logging into your account, or, if you prefer, please contact us, and we           can assist you;

C/ Delete your Golden Ticket (XTL) account and your personal data;

D/ Object to the processing of your personal data when we rely on a legitimate interest (as specified in the table above);

     D-1/ Restrict the processing of your personal data;

     D-2/ Request the transfer of your personal data to a third party;

     D-3/ When you have given your consent to some of our processing activities, in certain circumstances, you can withdraw your consent at any time (but note that we may continue to process this personal data if we have legitimate legal or lawful grounds for doing so).

If you have a complaint about how we handle your personal information, please contact us via the email address (above). If you are not completely satisfied with our response or believe we are not processing your personal information in accordance with the law, you have the right to lodge a complaint by directly contacting the Information Commissioner's Office (ICO).

For more information on your rights, you can visit the ICO website here. https://ico.org.uk/